Sunday, September 14, 2014
Week Two - Communication: Business & Consumer (Part 1)
I'm embarrassed to say that I found this assignment particularly challenging. The last several business that I dealt with when I had issues were handled through email. While not terribly fulfilling experiences, they were adequately handled and the results were acceptable. This is why it was challenging. It all worked out and I'm not really sure if or how social media may have changed the outcome. The only difference that it may have made could be that the communication exchanges may have occurred a little more quickly, but without watching for that response, I may have missed them. The only other way that I see using social media would be to complain about a service to bring greater attention to my issue and hope that it would urge the company to respond. Like I said, I struggled with this one. I will check out other blogs to explore differing views on the matter.
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I had the same issue as Jill. I'm not sure why you would get better results from social media except to bring greater attention to a problem. I am just more used to having email exchanges or calls.
ReplyDeleteI also agree. I've always used email to contact a business with my issue, but I can see how using social media might generate a faster and more positive response. I will probably still continue to use email as the best way to communicate my issues with a company, unless that doesn't work!
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